An order is placed with the store you have selected, not with the app. The store confirms it, makes it and hands it over. Until a store accepts an order it is not guaranteed.

Prices, availability and hours come live from that store and can change. What you are charged is the total shown at checkout when you place the order.

Once an order reaches the kitchen it may not be possible to change or cancel it. Contact the store as soon as possible — they decide on changes and refunds, and the app cannot make that decision for them.

Points and coupons belong to the store that issued them. Their value, minimum spend, order type and expiry are set by that store, and every coupon is validated against your actual order at checkout.

Keep your email secure — signing in uses a one-time code sent to it. You are responsible for orders placed from your account. You can delete your account at any time from Account.