Delivery appears whenever the store you have selected has it switched on in its own system. If the Delivery option is greyed out, that store is pickup-only right now.

Tap the time in the order control at the top and choose a slot. Available days and times come from the store’s live opening hours.

Open Track an order and enter the tracking ID from your confirmation, or open it from My orders when you are signed in. The status updates on its own.

Points are earned and redeemed at the store you order from. Your balance, the conversion rate and any limits all come from that store, and you can see them in Wallet.

Enter the code at checkout. It is checked against your actual order there, so any minimum spend, order type or timing rule is confirmed before it applies.

The methods shown at checkout are the ones your selected store accepts. Paying at the store is always offered when the store allows it; online card payment appears when the store has a gateway configured.

Contact the store directly — they are the only ones who can change or refund an order that has already been sent to the kitchen.